New research highlights the power of virtual navigation to improve LGBTQ+ healthcare experiences. A joint study by Included Health and Eidos found that Included Health’s LGBTQ+ Navigation service helped users more easily access identity-affirming care, reduced healthcare-related stress, and increased confidence in provider interactions. The findings underscore the importance of scalable, culturally responsive digital interventions to address structural barriers to care.

Seul Ki Choi, Jaclyn Marshall, Patrina Sexton Topper, Andrew Pregnall, José A Bauermeister