LGBTQ+ Inclusive Communication Checklist and Companion Guide

Communication Impacts Health Equity

A 2022 survey by the Center for American Progress found that 1 in 5 LGBTQ+ individuals avoided seeking healthcare due to fear of disrespect or discrimination. For transgender people, these numbers compound—1 in 3 reported having to educate their healthcare providers on transgender issues just to receive appropriate care. (Learn more about LGBTQ+ health disparities here.)

These statistics highlight a critical issue: how we communicate with and about LGBTQ+ patients needs to change.

Inclusive communication extends beyond doctors—it encompasses every interaction a patient has within the healthcare system. From care coordinators to administrative staff, and even the language used in brochures, websites, and other patient-facing materials, every touchpoint matters. Negative interactions can deter patients from seeking care, leading to poorer health outcomes.

Our LGBTQ+ Inclusive Communication Guide

That’s where our new resource, the LGBTQ+ Inclusive Communication Checklist and Companion Guide, comes in. This comprehensive resource offers assessment tools to evaluate your existing materials, recommendations for appropriate terminology, and guidance on checking your biases. By utilizing our guide, you can make your healthcare practice a more welcoming and affirming space for LGBTQ+ patients. It’s more than just good practice—it’s essential for ensuring equitable health outcomes.

Download the guide today, share it with your team, and encourage everyone to participate in creating a healthcare environment where every patient feels respected and valued.

Key Takeaways from the Guide

1. 1. Inclusive Language Matters– Using correct terminology makes LGBTQ+ individuals feel understood, increasing their comfort with seeking and receiving healthcare.
   2. Engage the Community– Involve LGBTQ+ community members in developing healthcare materials to ensure accuracy and relevance.
   3. Frame Information Intentionally– Empower patients by presenting information positively, highlighting actionable steps, and acknowledging systemic barriers to health without blaming individual behavior.
   4. Use Representative Imagery– Use imagery that authentically represents diverse LGBTQ+ identities and experiences, avoiding reinforcing stereotypes.
   5. Check Your Biases– We all have them. Stay informed about LGBTQ+ issues and be willing to acknowledge and correct your mistakes when they happen.